Return & Refund Policy
Things You Need to Know
This Return and Refund policy shall only be applicable for home delivery shopping via le'Lucky Online only.
le'Lucky shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within seven (7) days upon receiving the Products. We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at le.lucky2018@gmail.com or call le'Lucky Online hotline at 1 300 30 3388 for enquiries.
Return/Exchange of Products or refund can be arranged under the following reasons:
If any Product has been delivered in a damaged or defective condition; or
if the wrong Product which is different from the Order is delivered
If a Product which was ordered and invoiced is not included in the delivery, le'Lucky shall either refund the Customer the value of that Product, or replace the Product.
If any Product which was not included in the Customer's Order is delivered to the Customer, le'Lucky shall collect the Product from the Customer.
If the Customer has been charged for a Product which has not been delivered, le'Lucky shall refund the Customer the value of the Product as originally charged to the Customer.
If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, le'Lucky shall refund to the Customer the difference.
The return of a Product by a Customer does not automatically warrant for a refund. le'Lucky will inspect the returned Products upon receipt of the same. If the conditions in Item No. 4 of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.
All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. le'Lucky shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us. le'Lucky will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.