FAQs
What is your return policy for sale items?
Returns are accepted if returned within 30 days of receipt (for local and international orders). Only clothes that are unworn unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.
For exchanges, kindly indicate the new size/color you'd like to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you'd like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.
Beauty products, stationery, intimates, swimwear, accessories (including jewelry, bags), headscarves (including inners), If you are unsure of the eligibility of returns of your product, please contact our team at info@le'Lucky.com
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
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Does Le'Lucky have more than one branch?
No, we are only operating in online store only. Our official online medium store
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Website: lelucky2018.wixsite.com/website
Facebook: http://m.facebook.com/lelucky2018/
Instagram: lelucky.2018
Twitter: lelucky.2018
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Do you restock items?
Some items are restockable. Whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.
How do I stock/sell my products on your website?
Easy! Please email our buying team at buying@lelucky2018.com and provide photos of your product, website address (if any), price range and any relevant information that you think we should know.